TERMS OF USE FOR CENTRA LUNCH ORDERING APP AND WEBSITE
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS APP or WEBSITE
Terms of use
These terms of use (together with the documents referred to in this document) (the “Terms”) tell you the terms and conditions on which you may make use of our “Centra Lunch Ordering” (the “App”) and “Centra Lunch Ordering” (the “Website”) (collectively referred to as the “Sites” and each a “Site”), whether as a guest or a registered user. Use of our Sites includes accessing, browsing, and registering to use our Sites.
Please read these Terms carefully before you start to use our Sites, as these will apply to your use of our Sites. We recommend that you download and/or print a copy of these Terms for future reference and you can do so at http://www.centra.ie/lunch-ordering-terms. You accept that in proceeding to use the Sites or any one of them, you have read and you accept the terms, conditions and disclaimers set out in this document. You further accept that any and all consequences of your use of the Sites are your own responsibility and that you will not seek to take action of any nature against Musgrave Limited trading as Musgrave Retail Partners Ireland or any persons associated with the Sites.
By using our Sites, you confirm that you accept and agree to comply with these Terms.
If you do not agree to these Terms, you must not use our Sites.
PROVISION OF THE SERVICES AND HOW TO CONTACT US
Musgrave Limited trading as Musgrave Retail Partners Ireland (“Musgrave”) provides an on-line lunch ordering service through the Sites, for pick up by you from Musgrave’s network of Centra retailers (“Services”).
You acknowledge that you have provided Musgrave with accurate and complete registration information on your account sign-up form and that it is your responsibility to update this information with any changes to that information either through the Sites or by emailing Musgrave at lunchordering@musgravegroup.com
You must not register on the Sites more than once and multiple accounts are not permitted.
If you believe that there has been a breach of security such as the disclosure, theft or unauthorised use of your user name and password (“ID”) then you must notify Musgrave immediately. If Musgrave reasonably believes that your ID is being used in any way which is not permitted under this Agreement, Musgrave reserves the right to immediately suspend access rights on giving notice to you and to block access to the App until the issue has been resolved to the satisfaction of Musgrave
PLACING YOUR ORDER, REFUNDS AND DIETARY CONSIDERATIONS/ALLERGIES ETC
As a registered user on the Sites you are entitled to submit an order through the Sites to the retailer of your choosing for preparation and pick-up by you at that location. Once you submit your order you will receive a notification of your order and you cannot later either amend or cancel your order unless you agree it directly with the retailer. For the avoidance of any doubt whatsoever, there is no obligation on either Musgrave or the retailer to agree to your request(s) to either cancel or amend an order.
Musgrave and the retailer also reserve the right to reject your order for any reason and we also reserve the right to reject your order for any reason once it has been received – sometimes this will happen because a particular product may be out of stock or cannot comply with your order for some other business related reason – we shall endeavour to notify you via email/ SMS or other form of notice should this be the case but sometimes that may not be possible.
Pick-up and delivery times are always approximate and neither Musgrave nor the retailers provide any form of guarantee or assurance (or accept any liability with respect to the same) that your order will either be ready for pick-up within the time allotted – food preparation can be slowed down by any number of factors beyond both Musgrave and a retailer’s control.
If you have any special dietary considerations or allergies then it is up to you to communicate these directly to the retailer and not rely on the Sites as mistakes can occur in uploading menu warnings etc. and Musgrave specifically disclaims any liability with respect to the same.
We do not provide any assurance or guarantee that the food ordered and provided through the Sites will meet your particular requirements or will be of satisfactory quality – we have a large number of retailers using the Services and cannot be held responsible for every sandwich made, however, and notwithstanding, we would welcome any complaints you may have about a particular retailer so that we might investigate your complaint and retain the integrity and high value of the Services we provide to our customers.
Payment for your order will be made directly with the retailer and under their terms and conditions and Musgrave shall not be held responsible in any way for such payments or any disputes in respect of the same.
PRICING ERRORS, NO SALE OF CIGARETTES OR ALCOHOL AND LIMITATION OF LIABILITY
Due to the nature of the Services it may be possible that a price may be incorrectly listed on the Sites due to technological or human error and we would advise you that neither Musgrave nor the retailer is under any obligation to provide any goods at an incorrect price even after receipt of an order or any other notification of the same.
Please note that Musgrave does not have an obligation to monitor all activities on the Sites but reserves the right to do so and to keep and disclose whatever information we consider necessary to the relevant authorities should it prove necessary, and to remove any information (to include but not be limited to commentary) Musgrave deems to be inappropriate.
Musgrave does not permit the purchase of alcohol or cigarettes through the Sites.
Other applicable terms
These Terms refer to our privacy statement which can located on the “Privacy Statement” tab of the App and at www.centra.ie/lunch-ordering-privacy-policy, which also applies to your use of our Sites and sets out the manner and basis upon which we process any personal data we collect from you, or that you provide to us. By using our Sites, you consent to such processing and you warrant that all data provided by you is accurate and that you are entitled to provide such data to us.
In addition to the Terms set out herein and the terms of the Privacy Statement there may from time to time be additional terms and conditions applicable to the use of the Sites or the services provided through the Sites. These Terms shall be available at http://www.centra.ie/lunch-ordering-terms and you shall be notified of any changes to these terms from time to time. Any amendments will be notified to you using the contact details you give us or by a suitable announcement on the Sites. Changes to these terms and conditions will apply after we have given such notice. If you do not wish to accept the amended terms and conditions you should not continue to use this Sites. If you do continue to use the Sites, you will be bound by the amended terms and conditions.
Push Notifications
By registering with the Sites, we will on occasion send you push notifications notifying you of new offers and/or promotions, as well as other account information that may be important to you. If you no longer wish to receive these types of communications you may opt-out from receiving them by turning them off at the device level through the settings of the device or they can be turned off within the “My Account” settings of the App by editing Contact Preferences and un-checking Mobile App and clicking save. Please note that if you are not registered on the App the only way to turn off push notifications is through the App settings.
Information about us
The Sites are operated by Musgrave Limited trading as Musgrave Retail Partners Ireland (“We”). We are registered in Ireland under company number 1776 and have our registered office at Ballycurreen, Airport Road, Cork.
We are a limited company.
Changes to these terms
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our SITES
We may update our Sites from time to time, and may change the content at any time. However, please note that any of the content on our Sites may be out of date at any given time, and we are under no obligation to update it and/or to keep it accurate.
We do not guarantee that our Sites, or any content on it, will be free from errors or omissions.
Offers
For a limited time in selected stores there may be a 5c sandwich offer available on the download of our beat the queue app. The sandwiches that customers may avail of are the following:
- Custom cold
- Gourmet Range
- Custom Toasties
Accessing our SITES
Our Sites are made available free of charge.
We do not guarantee that our Sites, or any content on it, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice and at our discretion. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Sites.You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information whether logging into the Sites in conjunction with Facebook, Twitter or any other social network account provided for within the Sites, or otherwise, as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable your account at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at centra@musgravegroup.com
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Sites and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not attempt to modify the Sites or any digital materials you have downloaded in any way through the Sites, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Sites must always be acknowledged.
You must not use any part of the content on our Sites for commercial purposes without obtaining a licence to do so from us or our licensors.
If you download any part of our App in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
The content on our Sites is provided for general information only. It is not intended to amount to advice on which you should rely and the offers or promotions therein do not constitute an endorsement of the goods or services to which those offers or promotions relate.
Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date.
Limitation of our liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Irish law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Sites; or
- use of or reliance on any content displayed on our Sites.
Please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your phone or mobile device, programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Viruses
We do not guarantee that our Sites will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.
You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server on which our Sites is stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
Third party links and resources in our app
Where our Sites contain links to websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and we accept no responsibility for any content on such websites not for the consequence of any actions taken by any person or persons pursuant to the usage of these links or resources.
Applicable law
Please note that these Terms, its subject matter and its formation, are governed by Irish law. You and we both agree to that the courts of Ireland will have exclusive jurisdiction.
Trade marks
CENTRA is an Irish and Community registered trademark of Musgrave Limited trading as Musgrave Retail Partners Ireland.
Disclaimer
From time to time, we may contact you with about various products and services (including money off coupon and vouchers) offered by Centra. If you wish to opt-in to receive such communications, please select from the options above. If at any stage in the future you wish to opt out from such communications, you can edit your preferences at www.centra.ie/connect or simply respond for free to any email or SMS received.
Email (tickbox) – Yes, I would like to receive information by Email about Centra offers, including money off coupons and vouchers
SMS (tickbox) - Yes, I would like to receive information by SMS about Centra offers, including money off coupons and vouchers
By clicking 'Create Account', you consent to our Terms & Conditions. This account will allow you to freely access the digital services provided by Musgrave Limited through its Centra and SuperValu brands. We take your privacy really seriously and are committed to never sharing your information without your consent. You can view our privacy policy here.
Contact us
To contact us, please email lunchordering@musgravegroup.com
Thank you for using our Sites.