Centra Careers

Main purpose of the role:
Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times.

The ideal candidate will have/be:

• 2 years`experience in a customer service facing role is desirable
• Excellent communication skills
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
• The ability to organise work, delegate responsibilities and support team members in the store.

  Main duties:

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

• Assigning and delegating daily tasks to staff and ensuring they are completed correctly and to a high standard.
• Training and supporting new and existing staff.
• Supervising the team and providing guidance when needed.
• Ensuring staff follow company procedures and maintain high standards of work.
• Managing day-to-day operations and helping to keep the workplace running smoothly.
• Communicating effectively with staff and management.
• Dealing with any issues or challenges that arise in a professional manner.
• Motivating the team and helping to maintain a positive working environment.
• Taking responsibility and leading by example.
• Ensuring good standards of customer service, cleanliness, organisation and overall performance.

The ideal candidate will beorganised, dependable, confident, approachable and able to take initiative, with the ability to work well under pressure and manage a team effectively.

Full-time position | Flexible working hours required | Previous management experience preferred